How Do I Resolve A Consumer Problem? What to Say to the Business First, get ready... Before you storm into the business and start shouting, sit down and figure out exactly what happened and what you want them to do about it. (Do you want a replacement product, an apology, a refund?) Get together all your records: receipts, warranties, repair orders, cancelled checks. Do not let anyone have your original papers. Give copies only. If you do not have records, start keeping them. Keep a log of all calls and conversations with the company. Keep a copy of all letters and correspondence. Then, start talking... Begin with the salesperson that sold you the product or service. Tell the salesperson what went wrong and what you want. If the salesperson will not listen, speak to the manager. If the manager does not help, you may want to call the company's headquarters. Many have toll free numbers. If talking doesn't get results, then it is time to write a letter.